Read what our customers are saying about us
A WORD FROM PAUL FRIEDMAN
We thank all of our customers who have given us such positive feedback! Thank you so much.
It's your word of mouth referrals that have contributed to our success!
And even though my wife thinks it looks like I made up all of these quotes below, they are all
verbatim from our very own customers!
" I just wanted to say that I really enjoy working with your company. I appreciate your customer service and support and the simplicity of ordering the gear I need and knowing the total including shipping and insurance up front. There are no surprises, and everything is quick and easy to look up. I also appreciate your company's clear, succinct and timely email communications, and the reminder of when my gear is due back. The gear I've rented has always been in top condition and has served me very well. Thanks for your level of expertise in this business! "
Emily in Tennessee
" I just want to say how grateful I am for your service. You are without a doubt, the epitome of how a business should be run, and your attention to the customer, along with an outstanding customer service base is beyond compare. I would not hesitate one iota in recommending your company to anyone in need of photography equipment. Your timely email reminders are great, and all of your instructions are extremely easy to follow. There is not one thing you or your company could do to make it any easier or better. After reading the entire testimonial pages, I found that Delaware was not represented. I am sure that other folks from Delaware have used your services, but if not...here you go. A satisfied Delawarean testimonial. Thanks again Paul, and I look forward to doing business with you again. "
Russell in Delaware
" I stumbled across LensProToGo a few weeks ago and was initially amazed at the choices of lens available and renting options offered (and the very reasonable pricing). It almost seemed too good to be true, and I have to say I was a little sceptical at first. Before renting my first lens, I read every testimonial and they are what really sold me on giving LensProToGo a try. As an aspiring, but still very novice photographer, I decided to call Paul and see if he could offer any advice on the best options for my camera and abilities. Paul spent his valuable time explaining the different types of lenses and made suggestions as to what he thought would best suit my needs. This initial correspondence was so overwhelmingly positive, I felt sure I had stumbled on a real gem of a site. This fact was indeed substantiated when the first lens I chose was delivered a few days later. EVERYTHING about LensProToGo is top notch, from the awesome and friendly customer service, to the delivery process and of course the fantastic lens, which was in pristine condition. The entire experience from researching the right lens, to receiving and using it has been totally stress-free and enjoyable. I have already ordered two more lenses to experiment with, which were I to buy them would cost $2000+. The fact that you can experiment before investing huge amounts of cash is fantastic and will personally allow me access to lenses I may never have been able to afford (until I become a world-famous photographer of course!) I honestly can't say enough about LensProToGo - I could easily become a spokesperson for them... that is how impressed I am with their service and quality. Paul may have to buy more lenses to keep up with the demand though!! Thank you again; I am SO glad I found your site. I'll be back for more :) PS No, I am not related to Paul or affiliated with LensProToGo in anyway, I am just so impressed in this day and age to find a company that really do what they say and deliver what they promise. "
Cat in Virgina
" Just wanted to say it was a pleasure renting from your company and look forward to doing so again in the future. I can not say how good of an image it reflects when items are packed with care. I had rented from a different company last year and it just gave chills seeing how they packed their lenses. It just does not look all that good when a box is reused so many times it has what looks like a half inch of shipping labels and packing tape on a box reused many times over. What a pleasure it is to see a clean new box and a sturdy shipping container. Once again, I look forward to renting from Lens Pro again in the future. "
Michael in Florida
" Thank you so much for a great lens and your great service. I'm impressed. I'll recommend you to all my photographing friends. "
Kay in North Carolina
" I wanted to thank you and your team for doing such a great job and making sure we get the gear right on time every single time. I just received the Canon EF 70-200 IS 2.8 I've ordered a couple of days ago. Always a pleasure doing business with you guys. "
Guillermo in Louisiana
" I just wanted to thank you so much for all the legwork you did to ensure that I got this lens in time for my trip. It must have beena total pain for you to do all that (and I didn't even realize how late I called you because I was in a different time zone than usual). Anyway, your customer service far exceeds that of literally any company I've ever dealt with and I appreciate it more than I can express. I will always rent from your company in the future, and I have recommended you to all my photographer friends. "
Diana in Michigan
" Thank you for the way you do business and please know that as a professional photographer, your services are priceless. As I've said in the past, your service with a smile and good intentions are rare and welcome. You make my business life so much easier and you enable me to maintain higher standards of service and product for my clients and my photography overall. "
Dawn in Massachusetts
" I cannot begin to explain how fortunate we feel to have conducted business with you. You are in touch with "us" the photographers in the field and our needs. Your service is one of a kind and most reliable and easy. It is like Net Flix for lenses. Julie has, at liberty, discussed our pleasant experience with your company to numerous photographers on several professional forums. I commend you on the ease of the service and your ability to work with us. Thanks again, we look forward to working with you in the near future. "
David and Julie in Florida
" Thank you for always getting me what I need and remembering that I need stuff when I forget! You rock! "
Lynsey in Colorado
" I just wanted to say thanks again for the service you provide. I got some really great shots on my trip to Montana with the lenses I rented from you. Your advice and personalized customer service is top notch and because of that, I've already mentioned your company to many of my friends. Next time I need to rent a lens, I will look to you without hesitation. "
Jeffrey in Florida
" I want to take a moment to thank you for your prompt and excellent service. I was in need of a wide-angle lens for my Nikon D3 and not only did you have the right product, the 14-24 f/2., you had it overnighted. the lens arrived well packaged in a Pelican case and with great return instructions. While I will definitely rent from LensProToGo again, I fear that I will not rent the 14-24 f/2.8 as it is now on order and should be delivered within the week. I will recommend your service to all my fellow photographers. "
Robert and Connecticut
" Thank you, thank you, thank you! I appreciate your willingness to work with me during my crazy schedule. Your company has been by far the friendliest and easy to work with rental company I've dealt with. I will definitely be using you again! "
Sheryll in Utah
" Thank you so much for the wonderful lens, speedy shipping and AMAZING customer service. In the society we live in, all of these are few and far between. This allows me to appreciate the even more when they are exemplary as with my experience with LensProToGo. I will spread the word! Thanks so much again! You've made this rental soooo easy! "
Sarah in Massachusetts
" Thanks so much for putting together such a great service. You can be sure that I will refer you to every photographer I meet (I've already passed your cards along to some). It was such a blessing to have this lens for my shoot. Quite frankly, I couldn't have done it without your help. "
Brian in Michigan
" I want to thank you for your services. You and your company have the highest level of professionalism and urgency I have ever seen. The lens was in perfect working order, allowing me to get shots that I would not have been able to without spending money on lenses I can't afford. I will for sure be using LensProToGo again in the near future, it is very assuring to know that there are resources out there for photographers that can't have the equipment they need. "
Matt in California
" LensProToGo is the BEST company, amazing customer service. Email reminders, free shipping, friendly service. I will be back for more test drives and will recommend LensProToGo to EVERYONE who needs to rent or test equipment out. Thank you again for the amazing experience! "
Monica in North Carolina
" WOW WEE - I did love the 17-55! I will absolutely refer others to you - and will again choose you for future rentals. Thank you for your attention to detail and your excellent customer service. You made me feel as if I am your only client - the personalized emails were so nice. It was a pleasure doing business with you. :) "
Christi in Ohio
" A huge thanks to you for awesome service and quick resonse two weeks ago with the rental. I was on a shoot in Seattle when my lens was damaged. I had lots of shoots lined up and needed that lens. I called you on a Friday morning from the airport, and you had the lens on my front porch the next morning in time for all my shoots. Total life saver! Thanks so much for the responsiveness and service. I have already recommended you to two of my photog friends and I'll be calling you again I'm sure. "
Chris in Colorado
" I can not say enough good about you accommodating my request to order, cancel, and reorder. Additionally, I'm pleased that you are always available on the phone when I have called. I've never had to push four different buttons and say this is account number xxxxx, repeat my name, number, address, or anything! I was just telling my husband last night (we are both small business owners) that it is refreshing when you deal with another business owner who takes his business seriously and offers good customer service at every customer touch point. That is unfortunately sometimes much different when dealing with large businesses and corporations. I thought I would take the opportunity to express that, because often when we are pleased with services we also don't take the time to send thanks. "
Heather in Virgina
" What a lifesaver LensPro To Go is. I rented the 85mm for a specific project so that I could try it before I bought it. Paul was very personable and went the extra mile to make arrangements for me to have the lens when I needed it. It arrived just as promised, on time and in perfect condition. It worked beautifully. I have already reserved a back-up body and lens for a project next month have referred LensPro To Go to several colleagues. LensProToGo rocks! "
Karen in Michigan
" Thank you very much for your great service. I've recommended your company and website to every photographer I know that doesn't know about Lens Pro! I'm sure we'll be doing business again. "
Willa in New Jersey
" I'd also like to take a second to thank you for the absolutely amazing service you have. Renting the lens and camera from my local shop would have been the same charge for only a one day rental. Even more if that day happens to be a Saturday. Everything arrived in top notch shape and perfect working order. Thank you as well for your help when I called with questions reguarding the equipment. Service like this deserves some kind of award! Thank you! I'll definately use your service again! "
Zach in Nebraska
" Thanks for the rental. The lens worked out great. I will definitely use your rental service again. I wanted you to know that I have used a couple of different on-line rental companies and your packaging and customer service is by far the best. Thanks again for all your help and I look forward to renting from you again. "
Sharon in Florida
" Just wanted to let you know that I just took delivery of the lens about an hour ago and it arrived in perfect shape. Love that you take the effort to pack them in Pelican cases. A small detail perhaps, but a very important one. I've rented from a couple of other places in the past, and have been less than thrilled to see a lens packed in foam, bubble wrap, etc. So I was more than pleasantly surprised to see that the lens arrived in a Pelican case which, as renter of equipment of this nature, lends for added peace of mind. So because of this, and the great interaction you've provided by phone and email, I can honestly say that LPTG will be the first place I go for my rental needs. Thanks again for the fantastic first time LPTG experience! "
Sainath in Georgia
" Thank you!!! We thoroughly enjoyed using the lens… It is amazing…You have a great, very professional business and look forward to working with you in the future!!! By the way…love your business card!! All Our Best… "
Linda in New Jersy
" I am very impressed with your personalized service. That's very rare nowadays. By the way, the lens worked out extremely well and I used it probably 50% of the time on my Canadian Rockies trip. It was a joy to use for all those landscape shots! This rental has certainly helped me decide to get one of these lenses in the future. Your shipping and return process could not be easier. I guarantee I will recommend you to fellow photographers. "
Matt in North Carolina
" Thank you so much and just FYI... you have wonderful customer service. I loved the personalized letter waiting for me when I opened up the package, and the lense was in tip top shape!! I will be recommending you to all my photography peeps... which I'm sure you don't need much more since you're probably swamped with all the inquires for you lenses!! Anyway, thanks again... you ROCK!! "
Tenille in Texas
" The lens was great! I’ve been thoroughly impressed with the service and product offered by LensPro; I will definitely be a repeat customer. Thanks for a pleasant experience! "
Daniel in South Carolina
" This is the best $225 bucks I ever spent. The wildlife was abundant and I was the envy of lesser lens holders everywhere I went. My fotos turned out absolutely amazing. Next trip I will most definitely be in touch for the rental of another toy. THANKS! "
Hector in Colorado
" By the way- I really enjoyed the interraction with you from beginning to end and will recommend you to anybody who asks...it's refreshing to deal with people who treat customers like they would want to be treated themselves! "
Jonathan in California
" I wanted to thank you VERY much for your kindness and awesome customer service and lens! I will be back, that is for sure! Thank you VERY much!! "
Tanya in Iowa
" The lens was just what I needed and you couldn't have made it any more convenient and pleasant. I hope your business continues to grow and prosper. "
Joe in New York
" I haven't had time to write and thank you for the wonderful service and product. I've started recommending you to all my shooter friends and recently posted to fredmiranda.com your phone # and url to people who ask about the experience and pricing. I will continue to praise the wonderful, fanatical customer service and hope to use LPTG for all my rentals from now on. "
Rick in Washington
" Everything arrived in great condition and I did appreciate the personal touch of your letter. Being a business owner who strives to provide exceptional service, I really appreciate it when I see other businesses place the same emphasis on their service. I've already snapped a few test pictures and have already fallen in love with the lens. Thanks for the excellent and speedy service. "
Paul in Virgina
" Thank you for helping to make this trip something special. Your smooth transactions and the personal touches you put into this made it all the more special. All the best to you and yours. "
Sean in Nevada
" My experience with LPTG was simply amazing. Lens arrived in a Pelican case 2 days after ordering and I had it for 3 weeks. It looked like it got shipped from the factory when I got it. Paul's customer service was spot on. I will be using LPTG in the very near future for my photography company. "
Chris in Georgia
" Thank you so much for the outstanding support! It is hard for me to imagine being treated so well by any of your competitors. You impressed me in so many ways - You took the time to return my call within 30 minutes on a Sunday morning. You asked all the right questions and as a result, I ended up within the lens that I really wanted instead of the only lens that I thought was available. When I explained that I needed expedited delivery, you offered to a faster mode of shipment, at no additional cost to me. Unbelievable! It is rare to find your combination of product knowledge and awesome customer support anywhere, particularly on the Internet. You can be sure that I will be telling all of my photographer friends about LensProToGo! "
James in New York
" Just wanted to say thank you for the service that you offer. I had a fantastic time and the lens was excellent. Renting from you really could not be easier, and when I have a need in the future I will be happy to let you know. "
Brent in Utah
" Could not have been happier with the the service, product. I do have one complaint though...Why did you make me return it....sniff... haha. "
Ken in Florida
" I was extremely satisfied with your quality of gear (like new), ease of service, professionalism (site) and follow-up contact by email. I will plan to use LensProToGo in the future and will recommend your services to others! Thanks again! "
Rick in Minnesota
" Paul, just when I thought customer service was a thing of the past, you really came through for us! After taking a class on her camera, my wife decided this wide angle lens was the one 'must have' item on our trip to Las Vegas. We called Saturday, late, and we had the lens as promised Tuesday so we could take it on the trip Wednesday!! (So much for planning ahead!!). Some 500+ pictures later she was elated!! Professional packaging and carrying case, too, I might add. While I don't know as much about photograpy as some, I would recommend your service to anyone! Thanks Again! "
Jim in Texas
" Thanks to your company, my imagery took another leap forward. I'm delighted by your company and won't hesitate to call on you again. Thanks again for the outstanding service. "
Steve in California
" I have rented lenses from other companies, and I've got to tell you that your company is by far the best. One reason is the way you pack the lenses. Pelican cases may cost more than cardboard boxes and foam, but I know when I return the lens I don't have to worry that it's not going to make it back in one piece. Also, I like the fact that you send an email reminding me of when the lens is due back. I get so busy sometimes that it's hard to remember when I have to ship the lens back. Anyway, just thought you would like to know that I think you've got a good thing going. "
Ty in Georgia
" I received the lens today and it is a great copy that looks almost new. I have yet to shoot with it but I wanted to applaud you on fast shipping and the pelican case just screamed quality. Thank you for delivering a great quality and affordable service and I look forward to continuing to work with you in the future. Thanks so much! "
Jeremy in California
" I want to let you know what an outstanding service you offer. From the availability of lenses, to fast shipping, to quality of goods, your product is top notch. Thank you for providing this service. "
Kelly in Virginia
" I just wanted to write back and say thanks for such a great transaction. The lens was in absolute perfect condition, and even better than the new one I bought last year. Thanks for the quick shipping and personalized service, I look forward to renting from you again and also recommending your service to other photographers! "
Spencer in Arizona
" I love the lens - I am so happy I found you! What a great service you offer - It seemed too good to be true, but your service even exceeded my expectations, thanks! "
Joan in New York
" I cannot say enough good things about your customer service, the ease of return shipping, secure packaging of the lens and your graciousness in general. I will be recommending you and your company to anyone I can think of. "
Andrew in Kentucky
" I know I will be using your service again in the future. You have definitely opened up new opportunities to me that I would not have had otherwise. Thank you for the refreshingly GREAT customer service! "
Rob in Tennessee
" I'd like to let you know that I am extremely pleased with your service and will definitely be renting from you in the near future. You will be highly recommended to all of my peers! "
George in Indiana
" I really enjoyed the lens and will be renting from you again in the near future! I used it for a wedding on 9/2 and some of the BEST photos came from the use of that lens. Great service you have there! Thanks so much! "
Anna in Texas